Project Manager METRO Innovation Chair & Senior Lecturer, Ecole hôtelière de Lausanne
Ian Millar’s double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry.
He is also a Certified Hospitality Technology Professional – the first European to receive this qualification for hospitality professionals,
Millar is a frequent presenter at international IT conferences and author of numerous hospitality technology articles.
He served a member of the Board of Directors of HFTP (Hospitality Financial and Technology Professionals) as the group’s educational representative. He also served as a member of the HFTP Executive committee serving from 2012 to 2014.
Millar also serves at an advisory level to various hospitality technology companies as well as having served as a Member of the Hotel Industry Expert Panel for the Singapore Tourism Board advising hotels in the region on best practice technology usage. He is also a mentor for the Metro Accelerator program, advising various hospitality technology start-up companies.
He is currently part of the Metro chair of Innovation The focus being on one hand on understanding the barriers and opportunities in the digitalisation of the industry and on the other hand on studying the effects of digitalisation of operations and customer service through digital services, products and channel, specialising in all digital aspects of the research. He is also currently on the HITEC Amsterdam advisory council, organising Europe’s largest hospitality technology conference.
Millar has been instrumental in developing the exceptional resources and expertise available to students at the school. He created EHL’s unique CyberHotel, a specially equipped and fully functional centre on campus that features best practical IT solutions in hospitality technology currently used in the industry.
At EHL he is in the Entrepreneurship and Innovation department working on the Student Business Projects as well as his teaching duties for the hospitality technology courses.
He also serves as an ambassador for the Make a Wish foundation of Switzerland.